Rq999 Privacy Policy – Your data is safe with us

Introduction

Rq999 is a trusted online betting and gaming platform serving Bangladesh and several other countries. We believe that the privacy of our members is a fundamental right. This Privacy Policy ("Policy") describes how rq999 collects, stores, uses, and safeguards your personal information.

This Policy applies to the rq999 website, mobile application, and all digital services. When you access our platform or create an account, you are automatically considered to have accepted the terms of this Privacy Policy. Please read it carefully before using the platform.

We want you to enjoy gaming on rq999 with complete peace of mind. That is why we follow internationally recognized technologies and processes to ensure your information stays protected.

What information is collected

Rq999 collects different types of information for different purposes. A detailed list is provided below:

Information provided at registration:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Residential address and country
• Password (stored in encrypted form)

For identity verification:

• National ID card (NID) or passport copy
• Driving license (where applicable)
• Bank account or mobile banking details (for payment verification)

Automatically collected data:

• IP address and device information
• Browser type and operating system
• Platform activity logs (login times, game history)
• Location data (country level)
• Cookie and session data

Purpose of Data Use

Rq999 uses your information only for specific, legitimate purposes. The data we collect is used for:

Purpose	Description
Account management	To secure registration, login, and account protection
Identity Verification	For KYC processing and age verification
Payment Processing	To process deposits and withdrawals securely
Customer support	For troubleshooting and customer support
Fraud Prevention	To detect and prevent suspicious activity
Service Improvement	To analyze and improve the user experience
Legal obligations	To meet regulatory requirements

Your information is never used for advertising or third-party marketing. We only use your contact details to send important service-related communications from rq999.

Data Sharing Policy

Rq999 will never sell your personal information. Your data may be shared only in the following limited circumstances:

• Payment Gateway: Payment service providers such as bKash, Nagad, and Rocket receive only the data necessary to complete transactions. They operate under their own privacy policies.
• Technology Partners: Providers of server hosting, analytics, or security software may have limited access to specific data for defined purposes.
• Legal authorities: Information may be disclosed in response to court orders, investigations, or legitimate requests from regulatory authorities.
• Business Transfer: If rq999 ever merges with another organization, that organization will also be bound by this same Privacy Policy.

Cookie policy

Cookies are small data files stored in your browser. rq999 uses cookies for the following purposes:

• Essential cookies: Used to maintain login state, verify security, and manage sessions. Disabling these may cause the platform to function incorrectly.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to analyze platform usage and improve our services. This data is fully anonymized.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may cause some services to not function properly.

Security Measures

Rq999 employs multiple layers of security to protect your information:

• 256-bit TLS/SSL encryption — applied to all data transfers
• Two-Factor Authentication (2FA) Support
• Real-time fraud detection system
• Regular security audits and penetration testing
• Passwords stored using bcrypt hashing
• Automatic logout on inactive sessions
• Instant alerts for suspicious login attempts

Your rights

As a member of rq999, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Objection to Processing: The right to object to the use of your information for a specific purpose.
• Data Portability: The right to receive your information in a structured, accessible format.
• Right to lodge a complaint: The right to file a complaint with the relevant authority if this Privacy Policy is violated.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Data Retention Period

Rq999 does not retain your information longer than necessary. Our general policy is:

• All information is retained for as long as the account remains active.
• After account closure, data may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained in accordance with financial regulatory guidelines.
• Withdrawal of consent for marketing communications takes effect immediately.

Minor protection

Rq999 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.

If a parent or guardian believes their child has registered on rq999, please contact our support team immediately. We will close the account without delay and delete all associated data.

Policy Changes

Rq999 reserves the right to update this Privacy Policy as needed. In the event of any significant changes, we will:

• We will update the effective date on this page of the website.
• Members will be notified via their registered email or platform notifications.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: